ServiceNow is a critical program for businesses looking to automate digital workflow solutions. With this application, you enjoy full visibility of how all the processes in our company utilize organizational resources. You can then monitor the performance metrics of every resource management program you use in running your business.
You can also use ServiceNow for creating reports on resource allocation and availability. That, in turn, facilitates the accurate evaluation of resource utilization. Sometimes, however, these reports can be so helpful that you tend to ignore how best you can utilize the program itself.
Answer the Key Question
Most ServiceNow licensees understand that the program’s capabilities keep on expanding with every upgrade. So, unless you have the right guidance or get unbiased information, you could miss most of what the program has to offer your company.
That defines the big question here to whether or not you are getting all that you have subscribed for. But still, what more can you get from the application? Are there add-ons that you can integrate to ServiceNow to optimize its results even better? Is your provider knowledgeable enough to guide your use of the software? Does your organization have the capacity to utilize all the services that this program offers?
It is crucial that you get to the gist of these issues as you plan to renew your license. You want value for your investment.
Keep Up With Technology
Your ServiceNow program could be functioning well but still, have some underlying issues that could predispose it to underutilize its services. It is, therefore, crucial that you integrate proactive maintenance for the application.
With this, you will be able to identify these predisposing factors early enough before they could destroy your ServiceNow program. From the proactive maintenance of this technology platform, you will also identify any new features that past upgrades have added and the best ways you can use them to the advantage of your business.
Other times, your team could have adopted the platform quite well, utilizing every feature. But even with that, you could be missing on critical upgrades for add-ons that can revolutionize your company’s operational efficiency. Skipping upgrades can even make the program develop hitches in software deployment.
Explore Every Module
ServiceNow comes with tools to support every type and size of organizational resource management. But you also should determine whether you are using new modules. Ideally, the best way to do that is by calling in a third-party software firm to look into your ServiceNow service utilization. This assessment will help map a plan that is specific to the workload your business handles.
However, make sure to do research to find a ServiceNow service provider with a wealth of experience in handling the program. They also should have had the experience of working with similar businesses in your industry. That way, you can be confident that they will check every utilization need that the application can and should cover.
Fully optimize your current ServiceNow license before you renew it. You probably could need upgrading it or simply determining the new features that have remained unutilized. But, outsourcing this help is the best way out to optimizing your ServiceNow program.